The following information are our standard or basic terms of service. They are non-negotiable.
- A 50% deposit is required for ANY PROJECT OVER $2,000 with the remainder due upon final approval of design work.
- Any project amount less than $2,000 requires that the FULL AMOUNT be paid upfront and in advance.
- Once the work has been booked or started, no refunds will be provided for the deposit amount if the client decides to cancel the project for any reason.
- In the event that Digital Star Marketing is unable to carry out completion of the project before the comps are started, a refund will be provided for any work not completed at that point.
- No final design files will be sent until the invoice is paid in full.
- If Digital Star Marketing does not hear back from you within five (5) business days after any communication efforts are made, they reserve the right to send the final invoice for the remainder of the balance. Balance must be paid before work commences and it will be rescheduled based on availability.
- Exclusive rights are granted to the client for all final design work approved and paid for. Digital Star Marketing reserves the rights to any comps or ideas not used for the final project.
- Digital Star Marketing reserves the right to showcase any and all work in their portfolio unless previously agreed upon before the project is accepted and started.
- All final design files will be uploaded to Dropbox upon completion and payment for the work. You will be sent an invitation to the folder to download the files for you or your web developer.
- Once the project has been accepted and payment is made, Digital Star Marketing will set you up with their online project management app called Evernote. ALL communication regarding your project is required to take place via that system. This is to ensure accountability and accuracy for all feedback and deadlines.
Monthly services and cancellation
- Monthly services, such as website hosting and advertising management, are billed monthly by card until you cancel.
- You can cancel any monthly service at any time by email. Service continues to the end of the month you have paid for, and you will not be billed again. A month that has already started is not refunded.
- If you cancel website hosting, we give you a complete copy of your site files.
Billing questions and disputes
If a charge looks wrong, email us at alex@digitalstarmarketing.com before contacting your bank. We reply within two business days and refund any billing error in full. If a charge is disputed with your bank, we share our records with the bank, and we may pause the related service until the dispute is resolved.
Contact us
Digital Star Marketing LLC
Wilmington, North Carolina
alex@digitalstarmarketing.com
(910) 297-4255